Cancellation & Refund Policy
At Fan Cricket Arena, we are committed to delivering a seamless experience for all our users. However, we understand that there might be times when you need to cancel a participation or request a refund. This policy explains how cancellations and refunds are handled on our platform.
1. User Cancellations
Before Contest Begins: You are allowed to cancel your entry in a contest before it starts, provided the cancellation window (specified on the contest page) is still open. In such cases, your entry fee will be credited back to your account.
After Contest Begins: Once a contest has started, cancellations are no longer permitted, and entry fees are non-refundable as the contest involves real-time activity.
2. Cancellations by Fan Cricket Arena
Low Participation: If a contest fails to meet the minimum number of participants, Fan Cricket Arena reserves the right to cancel it. In such cases, full refunds will be issued to all participants.
Technical Difficulties: Should a contest be canceled due to technical issues or unexpected events, Fantasy Alex will provide a full refund to affected participants.
Violation of Rules: If a contest is canceled due to rule violations or breaches of our Fair Play Guidelines, refunds may not be provided to those responsible for the violation.
3. Refund Policy
Eligible Refunds: Refunds are possible under certain conditions, including:
- If the contest is canceled by Fan Cricket Arena.
- If you cancel your entry before the contest starts.
- In the event of billing or payment errors.
Refund Process: Refunds are credited to your Fan Cricket Arena account balance and can be used for future contests or withdrawn according to our withdrawal policies.
Non-Refundable Situations: Refunds will not be issued in situations such as:
- Disqualification due to rule violations.
- Losses resulting from player performance within a contest.
- Refund requests made after the contest has started or ended.
4. Account Balance Withdrawal
Requesting a Withdrawal: You can request to withdraw funds from your account balance at any time, as long as it meets the minimum withdrawal requirement.
Processing Time: Withdrawal requests are typically processed within 3-5 business days.
Withdrawal Fees: A processing fee may apply to withdrawals, which will be shown during the withdrawal process.
5. Initiating a Cancellation or Refund
Contact Support: To request a cancellation or refund, please reach out to our support team at [email protected]. Include your account details, contest information, and the reason for your request.
Review Process: Our support team will review your request and respond within 24-48 hours.
6. Policy Updates
Fan Cricket Arena reserves the right to update this Cancellation & Refund Policy. We encourage you to review this policy regularly for any changes.
7. Contact Us
For any questions or concerns about this Cancellation & Refund Policy, please contact us at [email protected].